4play game's Terms & Conditions — A Complete Guide for Members

1. General Terms

These Terms & Conditions form a legal agreement between 4play game (referred to herein as the "Platform" or "4play game") and its members, and apply to all services, games, promotions, and activities on 4play game.

By using the 4play game website or app, you acknowledge and agree to the following:

• You are at least 18 years of age.
• You are using this platform voluntarily and for entertainment purposes.
• Online gaming is legal in your region.
• You must comply with all rules stated in these terms and conditions.

4play game reserves the right to amend these Terms & Conditions at any time. Notice of changes will be posted on the website, and continued use of the platform following any amendment constitutes acceptance of the updated terms.

2. Registration & Account

Registration is required to access the full range of services on 4play game. You must provide accurate and complete information at the time of registration.

Registration Requirements

• Each individual may register only one account. Multiple accounts are strictly prohibited.
• The name, date of birth, and contact details provided at registration must be fully accurate.
• You are solely responsible for keeping your personal information and password strictly confidential.
• The account holder is solely responsible for all activity carried out on their account.
• If your account security is compromised for any reason, notify 4play game support immediately.

Update Account Information

If any of your details change, please update your account promptly or notify our support team. Outdated or incorrect information may cause payment delays or issues with account verification.

3. Identity Verification (KYC)

As a secure platform, 4play game follows a Know Your Customer (KYC) policy. 4play game reserves the right to request identity verification from any member at any time.

Documents typically required during the KYC process:

• Copy of National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawals may be held if KYC verification is incomplete. 4play game urges all members to complete their KYC as soon as possible.

4. Deposits & Withdrawals

Transactions on 4play game can be made through popular payment methods available in Bangladesh. All transactions are secure and encrypted.

Deposit Rules

• Minimum deposit amount: ৳100.
• Deposits must be made using a payment method registered in your own name.
• Third-party deposits are strictly prohibited.
• Successful deposits are typically credited to your account within 1–5 minutes.

Withdrawal Rules

• Minimum withdrawal amount: ৳300.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Once KYC verification is complete, withdrawals are typically processed within 30 minutes to 24 hours.
• Unusually large withdrawal amounts may be subject to additional verification.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.

5. Bonuses & Promotions

4play game regularly offers bonuses and promotions to its members. Each bonus has its own terms and conditions, which should be read carefully before claiming.

General Bonus Terms

• Bonuses can only be claimed once, unless stated otherwise in the promotion.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirements must first be met.
• Wagering requirements are generally 15x to 30x the bonus amount (as specified in each bonus's terms).
• Any attempt to claim bonuses using multiple accounts or false information will result in all bonuses being forfeited and the account permanently closed.
• Your bonus balance and real balance will be displayed separately in your account.
• 4play game reserves the right to modify or discontinue any bonus program at any time.

Welcome Bonus

New members are eligible for a Welcome Bonus on their first deposit. To qualify, the first deposit must be made within 7 days of registration. Full wagering requirements for the Welcome Bonus can be found on the promotions page.

6. Betting Rules

All betting and gaming activities on 4play game are governed by the following rules.

• Confirmed bets cannot be cancelled unless there is a technical error.
• In Sports Betting, bets are settled based on official match results.
• If an event is cancelled, the stake for that bet will be refunded.
• If a game is interrupted due to a technical issue, 4play game will assess the situation and resolve it accordingly.
• Employees of 4play game and their immediate family members are not permitted to participate in any betting activities.

Odds & Payouts

Odds and payouts on 4play game are set to maintain the highest possible RTP (Return to Player) values at all times. RTP information for all games is available in the game description. If incorrect odds are displayed due to a technical error, 4play game reserves the right to void the affected bets.

7. Prohibited Activities

The following activities are strictly prohibited on 4play game. Any violation may result in permanent account closure and possible forfeiture of funds.

• Opening or operating multiple accounts.
• Registering using another person's identity or information.
• Abusing the bonus system (bonus abuse).
• Intentionally exploiting any technical error on the platform.
• Using automated software or bots to play games.
• Buying, selling, or transferring accounts.
• Using the platform for money laundering or any other illegal activity.
• Abusing or threatening support staff or other members.

8. Account Suspension & Closure

4play game reserves the right to temporarily or permanently close any account under the following circumstances:

• For violations of the Terms & Conditions.
• KYC verification has not been completed.
• If suspicious or fraudulent activity is detected.
• At the member's own request (self-exclusion).
• Extended periods of inactivity on the account.

Members may request account closure at any time. Any real-money balance (excluding bonuses) remaining at the time of closure will be refunded.

9. Responsible Gaming

4play game believes gaming is for entertainment, not addiction. We encourage all members to play responsibly.

• Set yourself a budget and stick to it.
• Do not chase your losses with more bets.
• Do not treat gaming as a source of income.
• Do not play with borrowed money.

4play game offers deposit limits, temporary breaks, and self-exclusion options. To learn more, Responsible Gaming Visit the page.

10. Privacy

4play game keeps all members' personal information strictly confidential and never sells it to third parties. For full details on how data is collected, stored, and used, Privacy Policy Visit the page.

4play game uses your information to:

• To manage and verify your account.
• To process transactions.
• To send you relevant promotions and offers (you can opt out at any time).
• To maintain security and prevent fraud.

11. Disputes & Complaints

For any disputes or complaints, please contact 4play game's support team in the first instance. We are committed to resolving all issues promptly and fairly.

Complaints Process

1. Submit a complaint via live chat or email at our Help Centre.
2. The support team will provide an initial response within 48 hours.
3. For complex issues, a resolution will be provided within 7 business days.
4. If you are not satisfied with the resolution, you may appeal to our management team.

4play game retains all betting records, transaction histories, and session logs. In the event of a dispute, these records will be considered conclusive evidence.

12. Changes to Terms & Conditions

4play game may update these Terms & Conditions at any time. All changes take effect immediately upon publication on the website.

Members will be notified by email or on the platform of any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated terms.

If you do not agree to the updated terms, please request account closure and withdraw your balance.