Your data with us Fully Secured

1. What information we collect

4play game collects certain personal information to deliver its services. We only gather what is necessary to operate the platform.

Information Collected at Registration

• Full name and date of birth.
• Email address and mobile number.
• Residential address and country.
• Preferred currency and language.

Information collected for KYC verification

• A copy of your national ID card or passport.
• Address verification document.
• Proof of payment method ownership.

Automatically collected data

• IP address and device information.
• Browser type and operating system.
• Time spent on site and pages visited.
• Gaming history and transaction records.

2. How We Use Your Information

4play game uses your data only for specific, legitimate purposes. We do not collect or use any data beyond what is necessary.

• Account management: To create, verify, and secure your account.
• Service delivery: To operate gaming, betting, and transaction services.
• Customer support: To handle your queries and complaints.
• Security: To prevent fraud and unauthorized activity.
• Legal obligations: To meet regulatory requirements.
• Service improvement: To enhance user experience and convenience.
• Marketing (Optional): To send you relevant offers based on your preferences (you can opt out at any time).

3. Cookies & Tracking Technologies

4play game uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language settings and preferences.
• Analytics cookies: To understand and improve site usage (you can disable this).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

4. Sharing Information with Third Parties

4play game does not sell your personal data to any third party. However, limited data may be shared in certain specific circumstances.

When Your Information May Be Shared

• Payment Processors: To process payments via Mobile Pay, Nagad, Rocket, and others — only the transaction data strictly necessary for each payment.
• Legal obligations: To comply with court orders or regulatory authority directives.
• Security Investigations: To investigate fraud or criminal activity.
• Business Changes: In the event of a change in ownership of 4play game (members will be notified in advance).

5. Data Retention & Retention Period

4play game retains your data only for as long as necessary. Data is kept while your account is active, and certain information may be retained for a defined period after account closure due to legal obligations.

• Account data: retained for up to 5 years after account closure.
• Transaction records: retained for up to 7 years as required by law.
• Gaming history: 3 years after account closure.
• Cookies data: deleted at end of session or after a maximum of 1 year.

Once the retention period expires, data is securely deleted or fully anonymized.

6. Security Measures

4play game uses industry-leading technical and organizational measures to keep your data secure.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Data stored on secure cloud servers — with multiple backups.
• Two-Factor Authentication (2FA) available.
• 24/7 security monitoring and detection of unusual activity.
• Regular security testing and audits.
• Strict data protection training for all staff.

7. Your Rights

As a 4play game member, you have the following rights regarding your personal data. All of these can be exercised completely free of charge.

• Right to Know: You can find out exactly what information we hold about you.
• Right of Access: You may request a copy of the data we hold about you.
• Right to rectification: You can correct any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to object to processing: You can opt out of marketing communications at any time.
• Right to Portability: You can receive your data in a standard, portable format.

To exercise any of these rights, contact us via our support email. We will respond within 30 days.

8. Children's Privacy

4play game is strictly not for users under 18. We do not knowingly collect any information from minors.

If we are informed that we hold data belonging to a minor, we will promptly delete that data and close the account.

If you believe a minor is using this platform, please notify us immediately.

9. Changes to the Privacy Policy

4play game may update this Privacy Policy from time to time. When changes are made, we will:

• We will publish updated policies on the website with the date of revision.
• We will notify members by email of any significant changes to this policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For significant policy changes, we will aim to provide at least 30 days' notice.

10. Contact Us

For any questions about our Privacy Policy, data access requests, or complaints, please get in touch with us:

• Email: support@4playgame.app
• Live Chat: Help Center Available on the page 24/7.
• Response time: within 24–48 hours.